Overall Rating (based on real customer reviews): 4.6 out of 5 stars
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Features and Specifications:
- Publisher: Free Press (1999-02-12)
- Language: English
- ISBN-10: 0684845113
- Product Dimensions: 9.3×6.1×1.1 inches
- Shipping Weight: 0.7 pounds
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Here are some REAL customer reviews:
“Service Champs”
Corporate research has become quite popular towards the end of the 20th Century, and Professor Berry has dome a masterful job of centering his on present day champs of the service sector. Amidst surprising and inspirational stories of these 14 top…Read more
“How and why humane core values sustain human service energy”
I recently re-read this book (1999) and Berry’s previously published On Great Service (1996), curious to know how well they have held up since they were first published. My conclusion? Rock-solid. In fact, both books are even more relevant – and more…Read more
“True, sustainable recipe for sucessful Customer Service”
It is very difficult for me to work with “interviews and case study” based books since they are almost invariably full of “brilliant” quotes and “success and beyond-duty” stories that, to say the least, sound too good as to be of a sustainable nature in…Read more
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